The River Amazon is about 4000 miles long and that’s about the length of my annoyance…today
Plus meanders…
Having said that, I must add that the Amazon (online retailer, not river) Customer Service response via email was speedy and comprehensive, even if the answers given were not what I wanted to hear.
The trouble is that, as an author who wants to sell her books, I’m kind of hamstrung. I could bitch and moan for an eternity – but Amazon is where many people go to purchase books unless they’re lucky enough to have a local independent book store, like me. (Hoorah for East Grinstead Bookshop!)
The Amazon-sized annoyance is about the synergy between their sites – that’s to say Amazon.com and Amazon.co.uk
Synergy? Seems there ISN’T synergy.
(That’s the River Amazon running right down that chasm, naturally).
I spent a long time creating an Author Page at Amazon.com – follow the link at the end of this blog. You won’t be disappointed. Much.
I assumed that Amazon.com was the mother site and material would be shared with its satellites.
WRONG!
If I want an Author Page on .co.uk I have to create ANOTHER one.
Then, customer reviews…
You would think (wouldn’t you?) that when people post reviews about a book on Amazon, those reviews would be LINKED TO THE BOOK.
WRONG AGAIN.
I have a set of great reviews on .co.uk, but NOTHING on .com
In the email – “Our Customer Reviews feature doesn’t link reviews across Amazon.com and the International Amazon sites.”
Yes, I know that NOW!
WHY NOT?
“Thank you for taking the time to provide feedback about Author Central. We appreciate your ideas; we’re always looking for ways to make our service more useful to authors.”
I’m not holding my breath on this one.
Oh, and here’s the link, now you’ve been good enough to get to the bottom of the page.
Caroline’s very individual and largely unloved Author Page
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